Sites hosted by SiteGround start to return to Google search after DNS crawling bug


Sites hosted on SiteGround last week were not crawled by Googlebot, Google’s crawler. The problem appeared to have been a DNS issue between the provider’s partners (AWS) and Google according to the hosting company. The DNS issue was resolved after a few days, but with DNS it takes a long time to update and sites now start crawling again.

As I reported to Search Engine Land last week, Matt Tutt was one of the first to notice this issue – where it started on Monday, November 8th. SiteGround said it fixed the issue on Friday, November 12.

Here are the tweets from SiteGround:

But was it completely fixed?

There were more complaints after the 12th and then SiteGround said it applied additional fixes on the 13th:

It seems that since the 13th SiteGround customers have been quieter about the issue, which may mean the issue is now resolved?

Google’s ongoing webmaster help thread, where Google’s Caio Barros helped deliver updates to those affected, also appears to have calmed down. It’s an interesting thread to browse, if you want to see it.

Google’s John Mueller also provided information on how Google is dealing with these DNS issues, in short – once the issue is resolved, things should get back to normal over time.

Send them chocolate (not cheese):

SiteGround is not a small hosting company, Wikipedia says the company hosts around 2 million domain names.

To be clear, I don’t think this was a big AWS issue, if it was, a lot more sites would have been affected. Seemed something specific to SiteGround and how they used AWS?

Discussion forum at Twitter and Google help for webmasters.


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