A common error that Xbox gamers may encounter on their Xbox console while using a wireless network is DNS does not resolve Xbox server names. In this article, we will identify the most likely cause of the error and provide the most appropriate solutions to the problem.
When you experience this problem, you will receive the following complete error message;
Unplug the power to your router or modem for 30 seconds, then plug it back in. Wait another 30 seconds. When you’re ready, check again.
You will experience this problem when the Xbox console cannot resolve a valid DNS address to connect to the Internet.
DNS does not resolve Xbox server names
If you are facing this issue, you can try our recommended solutions below in no particular order and see if that helps resolve the issue.
- Hard reboot console and router
- Manually set the DNS address on the console
- Change the width of the WiFi channel to 20Mhz
- Reset the router to factory settings
- Use a wired connection
Let’s take a look at the description of the process involved regarding each of the solutions listed.
1]Hard reboot console and router
Before trying this solution, be sure to unplug the main power from the console and router, as this will ensure that all capacitors are discharged and there will be no abnormalities when reconnecting to the network.
To restart the console and the router, follow these steps:
- Press and hold the Xbox logo on your console for about 5-8 seconds until it turns off completely.
- Unplug the power cable after turning it off.
- Now turn off your router and also unplug its power cable.
- Wait around 2-3 minutes before plugging in and switching on both systems.
Try to connect your Xbox to the Internet again and see if the DNS does not resolve Xbox server names the problem is solved. Otherwise, try the next solution.
2]Manually set the DNS address on the console
Proceed as follows:
- Open your Xbox console and browse Settings from the home page.
- In Settings, select Network.
- Move towards Advanced settings using the navigation pane on the left side of the screen.
- To select DNS settings present at the bottom left of the screen.
- In DNS settings, select Manual.
- Now change the Primary DNS address To 220.127.116.11 and click Enter to continue adding the secondary DNS address.
- Change the Secondary DNS address To 18.104.22.168.
- Press Enter to save your changes.
- You will now be back to the Wireless Settings page, press B to save your changes.
The Xbox console will automatically try to connect to the Internet and ask you if the connection is successful.
3]Change the width of the WiFi channel to 20Mhz
Selecting the 20 MHz channel width for your router is another potential resolution for this error if not its current channel width.
To change the router WiFi channel width to 20 MHz, follow these steps:
- Run IPconfig on a Windows computer.
- Note the number of the default gateway.
- Launch a web browser.
- Enter your default gateway number in the URL bar.
- Press Enter on the keyboard.
- Open the wireless settings in your router’s configuration page.
- To select 20Mhz from the Channel Width drop-down menu.
Now see if the Xbox console successfully connects to the internet, if not try the next solution.
4]Reset the router to factory settings
This error can occur if the router has an incorrect configuration or setting. To exclude this possibility, you can reset the router to factory settings. Here’s how:
- Press and hold the Reset on the back of the router for about 10 seconds until all of the router lights flash once.
- When the router turns back on, check if the network connection returns to normal and if the Xbox console can connect without problems.
You can also reset the router as follows:
- Open the web browser and enter the IP address of the router.
If you don’t know the IP address, you can check the bottom of the router.
If resetting the router to factory defaults does not resolve the issue, try the next solution.
5]Use a wired connection
If nothing has worked so far, you may want to consider using a wired connection instead.
Hope this helps you!
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